FREQUENTLY ASKED QUESTIONS
PRODUCTS
What makes the quality of our products so special?
We use pima cotton in our products, and pima cotton is known as the world's best cotton due to its exceptional quality and softness. Made of long fibers that give a smooth and luxurious feeling against the skin. Our products are not only comfortable to wear, but they are also durable and resistant. Experience the difference with pima cotton and enjoy superior comfort every day.
What should I do if I receive a defective item?
If the item you received is defective or incorrect, we apologize for this. Please contact our customer service at Support@essencestyle.co to find a suitable solution. Remember to include your order number to make the process easier. Do not return the item without confirmation from customer service.
How do I choose the right size?
Some items have a naturally boxy fit, while others are designed to be true to size. To ensure you select the right size, please refer to the size guides available on each product page.
RETURN
How can I make a return to receive a refund?
You can return an item within 14 days of receiving your order.
To initiate a return, please contact us at support@essencestyle.co and include your order number.
Items must be in their original condition, unworn, unwashed, and in their original packaging. If these conditions are not met, the return will not be accepted. Once we receive your parcel, it will be inspected for its condition, smell, and packaging. Please note that if the returned items fail to meet these criteria, we will not be able to process your return and will send the items back to you.
Important details about returns:
- The cost of return shipping is the responsibility of the customer.
- Once your return is approved, you have 14 days to send the parcel. The confirmation email from our customer service team will serve as validation of your return request.
- Returns sent after this 14-day period cannot be accepted.
How can I exchange an item?
You can request an exchange within 14 days of receiving your order.
To initiate an exchange, please email us at support@essencestyle.co with your order number and details about the item you wish to exchange, including the desired size or product.
Our customer service team will confirm the availability of the requested item or size and guide you through the next steps.
DELIVERY
Do you offer worldwide delivery?
Yes, we offer worldwide delivery to ensure our products reach customers around the globe."
How much does delivery cost?
Shipping costs vary depending on the destination country. You will see the amount you need to pay after entering your shipping information. Delivery is free for all orders over $99.
What is the estimated delivery time?
Where can i track my order
Once your order is dispatched, you will receive an email containing a tracking link. This link will enable you to monitor the progress of your delivery. We recommend checking it frequently to ensure you don't miss the arrival of your order."
ORDER
I haven’t received any emails after placing my order – what now?
If you haven’t received any confirmation or update emails, please check your spam or junk mail folder first, as they might have ended up there by mistake. If you still can’t find anything, there might have been an issue with the email address entered during checkout.
No worries – simply reach out to us at support@essencestyle.co and we’ll make sure to help you track down your order details.
How can I check the status of my order?
Once your order is confirmed, you’ll receive an email summarizing the details of your purchase. As soon as your order is shipped, you’ll receive another email with your tracking number.
PAYMENT
What payment methods do we accept?
Returns within 14 days, to return contact at support@essencestyle.co
We Ship anywhere, check rates at checkout.
Go to the contact page or at our email adress support@essencestyle.co to get any help